INinth
Support

Read support conversation history

Changed on

Reads the known ID directly, independently of list or sync windows. Returns up to 100 messages in chronological order with structured authors and complete attachment metadata. Continue with nextCursor until null. Save checkpoint and pass it as cursor to poll for new messages. Internal operator notes are excluded. Attachment downloadUrl paths accept the same bearer token. Requires support.read and a user token. Organization API keys cannot call this operation. No operator or staff access is granted.

get/v1/support/conversations/{conversationId}

Request

  • Base URL
    https://api.inth.com
  • URL
    https://api.inth.com/v1/support/conversations/{conversationId}
  • Auth
    HTTP bearer

Path parameters

conversationIdstring required

Query parameters

organizationIdstring

For lists, omit to use the saved organization. A known conversation resolves its organization independently; pass this to require a specific organization.

cursorstring

Opaque nextCursor returned by the same operation. Bound to the organization and user for lists, and to the organization and conversation for messages. A conversation checkpoint can also be used here to poll for new messages.

Response

Success

successunknown required

Changes