INinsightly
Tickets

Updates a Ticket

If you have trouble updating a Ticket, try accessing the Ticket via the GET request to inspect its fields and sub-elements. A common source of problems with write/update requests occurs when users either omit required fields, or insert invalid data into a field (for example, by referring a CATEGORY_ID or LINK_ID which does not exist.

put/Ticket

Request

  • Base URL
    https://api.insightly.com/v3.1
  • Auth
    none declared. Required headers: Authorization

Headers

Authorizationstring required

Authorization

Request body

TICKET_IDinteger
ORGANISATION_IDinteger
TICKET_TYPEstring string
SUBJECTstring string required
TICKET_STATUSstring string required
PRIORITYstring string
TO_EMAIL_ADDRESSstring string
CONTACT_IDinteger required
OWNER_USER_IDinteger
BRAND_IDinteger

Response

Request succeeded.

TICKET_IDinteger
ORGANISATION_IDinteger
TICKET_TYPEstring string
SUBJECTstring string required
TICKET_STATUSstring string required
PRIORITYstring string
TO_EMAIL_ADDRESSstring string
CONTACT_IDinteger required
CREATED_USER_IDinteger
OWNER_USER_IDinteger
DATE_CREATED_UTCstring date-time
DATE_UPDATED_UTCstring date-time
TICKET_NUMBERstring string
SOURCEstring string
DATE_SOLVED_UTCstring date-time
DATE_CLOSED_UTCstring date-time
BRAND_IDinteger
TicketCommentBodyHtmlstring string

Changes

No recorded changes to this operation across all 1 revision of this API.