INinsightly
Tickets

Adds a Ticket

If you have trouble with creating a Ticket, try creating Tickets via the web interface, and then access those Tickets via the API. This way you can see examples of the fields and sub-elements attached to the Ticket. A common source of problems during write/update request is caused when users omit required fields, or insert invalid data in a field (e.g. reference a CATEGORY_ID that does not exist in the user's Insightly instance.

post/Ticket

Request

  • Base URL
    https://api.insightly.com/v3.1
  • Auth
    none declared. Required headers: Authorization

Headers

Authorizationstring required

Authorization

Request body

TICKET_IDinteger
ORGANISATION_IDinteger
TICKET_TYPEstring string
SUBJECTstring string required
TICKET_STATUSstring string required
PRIORITYstring string
TO_EMAIL_ADDRESSstring string
CONTACT_IDinteger required
OWNER_USER_IDinteger
BRAND_IDinteger
TicketCommentBodyHtmlstring string

Response

Request succeeded.

TICKET_IDinteger
ORGANISATION_IDinteger
TICKET_TYPEstring string
SUBJECTstring string required
TICKET_STATUSstring string required
PRIORITYstring string
TO_EMAIL_ADDRESSstring string
CONTACT_IDinteger required
CREATED_USER_IDinteger
OWNER_USER_IDinteger
DATE_CREATED_UTCstring date-time
DATE_UPDATED_UTCstring date-time
TICKET_NUMBERstring string
SOURCEstring string
DATE_SOLVED_UTCstring date-time
DATE_CLOSED_UTCstring date-time
BRAND_IDinteger
TicketCommentBodyHtmlstring string

Changes

No recorded changes to this operation across all 1 revision of this API.