GOgoaugment
Agent Activity

Completed Call

v1 equivalent: none. v2 only.

Sent when an outbound call placed by an Augment agent ends. contact is the person who was called, and summary, callStatus, callType, outcome, and actionItems describe how the call went.

This event reports the call itself. It is not a tracking update — when a check-in call yields a location or ETA, that arrives separately as TRACKING_UPDATE.

post/COMPLETED_CALL

Request

Request body

idstring required

Unique event identifier (ULID)

workflow'TRACK_AND_TRACE' | 'CARRIER_SUPPORT' | 'POD_COLLECTION' | 'LOAD_BUILDING' | 'CARRIER_SELECTION' | 'SCHEDULING' | 'CUSTOMER_SUPPORT' | 'null' nullable required

The Augment workflow that produced this event, or null when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.

occurredAtstring date-time required

When the underlying activity occurred (ISO 8601)

loadNumberstring nullable required

Your load reference number

customerLoadInternalIdstring nullable required

Your internal load ID, if provided during load creation

eventType'COMPLETED_CALL' required

Event name for a completed outbound call.

Example request

{
  "data": {
    "callId": "01HZXK9P7QM3N8YV4TBWJC2RDF",
    "contact": {
      "name": "Jane Dispatcher",
      "externalId": "CONTACT-123",
      "email": "dispatch@carrier.com",
      "phone": "+15551234567",
      "phoneExtension": "204",
      "role": "DISPATCHER"
    },
    "summary": "Driver confirmed pickup and is en route to delivery.",
    "callStatus": "CONNECTED",
    "callType": "CHECK_IN",
    "outcome": "IN_TRANSIT",
    "actionItems": [
      "Follow up if driver has not arrived by 16:00."
    ],
    "analysisStatus": "COMPLETED",
    "timestamp": "2026-05-13T12:34:56Z",
    "loadDetails": [
      {
        "loadNumber": "LOAD-456",
        "loadStatus": "IN_TRANSIT",
        "driverLocationCity": "Dallas",
        "driverLocationState": "TX",
        "driverLocationCountry": "US",
        "driverLocationLatitude": 32.7767,
        "driverLocationLongitude": -96.797,
        "driverEta": "2026-05-13T16:00:00Z"
      }
    ]
  }
}

Response

Event acknowledged

Changes

No recorded changes to this operation across all 1 revision of this API.