Tickets

List tickets for the current workspace

Returns workspace tickets with first-class filters for status, assignment, creator, search, and linked Telegram chat id.

get/v1/tickets

Request

  • Base URL: https://api.entergram.com (the document declares no server; this is the origin it was published from)
  • URL: https://api.entergram.com/v1/tickets
  • Auth: API key in header X-API-Key

Query parameters

limitinteger

Number of tickets to return per page.

Example:50
offsetinteger

Zero-based offset for pagination.

statusstring

Optional exact status filter.

Example:OPEN
prioritystring

Optional exact priority filter.

Example:HIGH
assigned_to_idstring

Filter by assigned workspace member id.

Example:user_demo_123
created_by_idstring

Filter by ticket creator user id.

Example:user_demo_123
linked_chat_idstring

Return only tickets linked to the given Telegram chat id.

Example:-1000001234567
searchstring

Case-insensitive text search across title, description, and comment.

Example:onboarding

Response

OK

Example response

{
  "data": {
    "items": [
      {
        "assignedTo": {
          "displayName": "Alex Example",
          "email": "alex@example.test",
          "id": "user_demo_123"
        },
        "attachmentCount": 1,
        "closedBy": {
          "displayName": "Alex Example",
          "email": "alex@example.test",
          "id": "user_demo_123"
        },
        "comment": "Sample escalation note",
        "commentCount": 3,
        "createdBy": {
          "displayName": "Alex Example",
          "email": "alex@example.test",
          "id": "user_demo_123"
        },
        "customFields": [
          {
            "columnKey": "source_campaign"
          }
        ],
        "description": "Synthetic customer asked for a follow-up next week.",
        "displayId": "#42",
        "id": "ticket_demo_123",
        "legacyTicketHash": "#TKT-001",
        "priority": "HIGH",
        "status": "OPEN",
        "ticketHash": "#42",
        "ticketNumber": 42,
        "title": "Review onboarding request",
        "userId": "user_demo_123",
        "workspaceId": "workspace_demo_123"
      }
    ]
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.