Tickets

Get a single ticket

Returns ticket metadata, linked chat ids, workspace custom fields, counts, and actor summaries.

get/v1/tickets/{ticket_id}

Request

  • Base URL: https://api.entergram.com (the document declares no server; this is the origin it was published from)
  • URL: https://api.entergram.com/v1/tickets/{ticket_id}
  • Auth: API key in header X-API-Key

Path parameters

ticket_idstring required

Ticket identifier.

Example:ticket_demo_123

Response

OK

Example response

{
  "data": {
    "assignedTo": {
      "displayName": "Alex Example",
      "email": "alex@example.test",
      "id": "user_demo_123"
    },
    "attachmentCount": 1,
    "closedBy": {
      "displayName": "Alex Example",
      "email": "alex@example.test",
      "id": "user_demo_123"
    },
    "comment": "Sample escalation note",
    "commentCount": 3,
    "createdBy": {
      "displayName": "Alex Example",
      "email": "alex@example.test",
      "id": "user_demo_123"
    },
    "customFields": [
      {
        "columnKey": "source_campaign"
      }
    ],
    "description": "Synthetic customer asked for a follow-up next week.",
    "displayId": "#42",
    "id": "ticket_demo_123",
    "legacyTicketHash": "#TKT-001",
    "priority": "HIGH",
    "status": "OPEN",
    "ticketHash": "#42",
    "ticketNumber": 42,
    "title": "Review onboarding request",
    "userId": "user_demo_123",
    "workspaceId": "workspace_demo_123"
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.