Support Requests

Update a request

Partially updates a support request. Supports setting the request status and/or assignee. DoiT employees may set any of open, pending, hold, or solved and may set the assignee; customers may set only solved (parity with the console "mark as resolved" action) and may not set an assignee. closed is not settable via the API (Zendesk auto-closes from solved). The assignee is a DoiT-employee email, resolved server-side to a Zendesk agent; an email that does not resolve to an active agent returns 400. At least one mutable field must be present. The response echoes the fields that were applied.

patch/support/v1/tickets/{ticketId}

Request

  • Base URL
    https://api.doit.com
  • URL
    https://api.doit.com/support/v1/tickets/{ticketId}
  • Auth
    • API key in header Authorization
    • or API key in header X-Tenant-Id and API key in header Authorization

Path parameters

ticketIdinteger required

The unique identifier of the support request.

Request body

status'open' | 'pending' | 'hold' | 'solved'

The status to set on the request.

assigneestring email

Email of the DoiT employee to assign the request to, resolved to a Zendesk agent. DoiT employees only.

Response

OK - Request updated. Echoes the fields that were applied.

idinteger
statusstring
assigneestring

Changes

No recorded changes to this operation across all 1 revision of this API.