Support Requests

Add a comment

Adds a comment to an existing support request. For customers, comments are always public. For DoiT employees, comments can be marked as private (internal notes) by setting the private field to true.

post/support/v1/tickets/{ticketId}/comments

Request

  • Base URL
    https://api.doit.com
  • URL
    https://api.doit.com/support/v1/tickets/{ticketId}/comments
  • Auth
    • API key in header Authorization
    • or API key in header X-Tenant-Id and API key in header Authorization

Path parameters

ticketIdinteger required

The unique identifier of the support request.

Request body

bodystring required

The text content of the comment. Must not be empty.

privateboolean

If true, creates a private internal note. Only honored for DoiT employees; ignored for customers.

Response

Created - Comment added to the support request.

idinteger

Comment ID.

bodystring

The text content of the comment.

authorstring

Email address of the comment author.

createdinteger

The time when this comment was created, in milliseconds since the epoch.

Changes

No recorded changes to this operation across all 1 revision of this API.