support

Attach a file to a ticket

Uploads ONE file (base64 in file_b64, max ~3 MB) and forwards it to the support team — use it to send a screenshot or an app diagnostics/log file when reporting a bug. Same principal + state machine as a reply: an answered ticket returns to awaiting_reply; an auto-closed ticket within 7 days reopens. The file is forwarded to support, NOT stored or served back — the response records only its name/type. Returns 503 attachment_unavailable when the ticket has no support channel yet (retry shortly, or continue with a text reply). NO scope required.

post/api/tickets/{id}/attachments

Request

  • Base URL: https://api.depixapp.com
  • URL: https://api.depixapp.com/api/tickets/{id}/attachments
  • Auth: none required

Path parameters

idstring required

Ticket id (tkt_*).

Request body

filenamestring required

Filename shown to support (sanitized; max 200 chars).

content_type'image/png' | 'image/jpeg' | 'image/webp' | 'application/pdf' | 'text/plain' | 'application/json' required

File MIME type.

file_b64string required

The file bytes, base64-encoded (no data: URI prefix). Max ~3 MB decoded.

captionstring

Optional note shown with the file (max 400 chars).

Response

Attachment forwarded to support and recorded on the thread.

Changes

No recorded changes to this operation across all 1 revision of this API.