Appointments3

Appointments.Booking Links3

Calendars5

Calls5

Calls Metrics8

Campaign Enrollment4

Campaigns9

Campaigns.Agent Source Restrictions3

Campaigns.Block Snippets3

Campaigns.Templates1

Custom Fields5

Customers9

Customers.Custom Fields3

Customers.Dependents3

Customers.Policies3

Customers.Policies.Custom Fields3

Customers.Prescriptions3

Customers.Providers3

Customers.Relationships5

Customers.Tags2

Dispositions5

Inquiries3

Leads1

Phone Suppressions2

Ping Post1

Routing Groups5

Sandbox5

Sources10

Sync2

Calls Metrics

Get call operations interval report

One consistent call-start-cohort dataset for ACD cards, volume, handled dispositions, busiest intervals, interval/day detail and export. Includes inbound/outbound, Voice AI, softphone, transfers and multiple-agent calls. Missing timing remains explicit.

get/v2/calls/metrics/operations

Request

Base URL
https://api.carecycle.ai
URL
https://api.carecycle.ai/v2/calls/metrics/operations
Auth
API key in header x-api-key

Query parameters

string date

OR

string date-time

GET /v2/calls/metrics/operations Parameter

string date

OR

string date-time

GET /v2/calls/metrics/operations Parameter

direction'all' | 'inbound' | 'outbound'

GET /v2/calls/metrics/operations Parameter

handler'all' | 'softphone' | 'voice_ai'

GET /v2/calls/metrics/operations Parameter

intervalMinutesnumber

GET /v2/calls/metrics/operations Parameter

campaignIdsstring

GET /v2/calls/metrics/operations Parameter

transferConfigIdsstring

GET /v2/calls/metrics/operations Parameter

Response

GET /v2/calls/metrics/operations Positive response

timezonestring required

asOfstring date-time required

startDatestring date required

endDatestring date required

direction'all' | 'inbound' | 'outbound' required

handler'all' | 'softphone' | 'voice_ai' required

slaThresholdSecondsnumber required

emptyDaysOmittedboolean

Changes

No recorded changes to this operation across all 2 revisions of this API.