CAcarecycle
Calls Metrics

Get missed inbound callers and later agent connec…

get/v2/calls/metrics/access

Request

  • Base URL
    https://api.carecycle.ai
  • URL
    https://api.carecycle.ai/v2/calls/metrics/access
  • Auth
    API key in header x-api-key

Query parameters

string date
OR
string date-time

GET /v2/calls/metrics/access Parameter

string date
OR
string date-time

GET /v2/calls/metrics/access Parameter

direction'all' | 'inbound' | 'outbound'

GET /v2/calls/metrics/access Parameter

handler'all' | 'softphone' | 'voice_ai'

GET /v2/calls/metrics/access Parameter

intervalMinutesnumber

GET /v2/calls/metrics/access Parameter

campaignIdsstring

GET /v2/calls/metrics/access Parameter

transferConfigIdsstring

GET /v2/calls/metrics/access Parameter

accessPageinteger

GET /v2/calls/metrics/access Parameter

accessOutcome'all' | 'unavailable' | 'caller_hung_up'

GET /v2/calls/metrics/access Parameter

accessView'callers' | 'attempts'

GET /v2/calls/metrics/access Parameter

accessCallerstring uuid

GET /v2/calls/metrics/access Parameter

Response

GET /v2/calls/metrics/access Positive response

asOfstring date-time required
timezonestring required
observationHours24 required
itemsTotalnumber required
pagenumber required
perPage25 required
view'callers' | 'attempts' required

Changes

No recorded changes to this operation across all 2 revisions of this API.