CAcapacity
Data Extract

Get Helpdesk Ticket Log

Get Helpdesk data. Results are paginated.

get/v1/data_extract/ticket_log

Request

  • Base URL
    https://api.capacity.com (the document declares no server; this is the origin it was published from)
  • Auth
    • API key in header x-capacity-id
    • or HTTP bearer

Query parameters

pageinteger

Result page number

limitinteger

Number of results per page

start_datetimestring required

Start datetime of when tickets were created in UTC (Format: YYYY-MM-DD HH:MM:SS)

end_datetimestring required

End datetime of when tickets were created in UTC(Format: YYYY-MM-DD HH:MM:SS)

updated_at_utc_startstring

Start datetime of when tickets were updated in UTC(Format: YYYY-MM-DD HH:MM:SS)

updated_at_utc_endstring

End datetime of when tickets were updated in UTC(Format: YYYY-MM-DD HH:MM:SS)

assigned_user_emailstring

Email of the user assigned to the ticket.

ticket_reporter_emailstring

Email of the user who reported the ticket.

project_namestring

Repeated parameter. Project name associated with the ticket.

ticket_prioritystring

Repeated parameter. Priority assigned to the ticket.

ticket_statusstring

Repeated parameter. Status assigned to the ticket.

user_typestring

Repeated parameters. The type of users who created the ticket.

Response

A custom data array of TicketLog objects

bodyobject

Json body data in the request

limitinteger

Number of results returned

pageinteger

Page of results returned

parametersobject

Query parameters in the request

Changes

No recorded changes to this operation across all 1 revision of this API.