Skill Based Routing

List Tickets Fulfilled by a User

Returns a list of ticket ids that contain attributes matching the current user's attributes. Accepts a ticket_ids parameter for relevant tickets to check for matching attributes.

Allowed For

  • Agents and admins
get/api/v2/routing/requirements/fulfilled

Request

Query parameters

ticket_idsinteger required

The IDs of the relevant tickets to check for matching attributes

Response

Success response

fulfilled_ticket_idsinteger[]

Changes

No operation changes recorded.