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Update support ticket

Use this BillingServ API endpoint to update support ticket. Review the response for the operation result or validation errors.

post/ticket/update

Request body

idinteger required

Support ticket ID.

subjectstring

Ticket subject. Letters, numbers, spaces, and basic punctuation only.

user_idinteger

ID of the customer the ticket belongs to.

assignee_byinteger

Staff user ID to assign the ticket to.

status'open' | 'pending' | 'close' | 'awaiting_reply'
support_departmentstring
priority'low' | 'medium' | 'high' | 'emergency'

Response

OK

successboolean

Changes

Changed in 1 of the 6 revisions of this API.8

  • 6b9208b644568See the full diff
    • ○

      added the optional property code to the response with the 401 status

      response-optional-property-added

    • ○

      added the optional property code to the response with the 403 status

      response-optional-property-added

    • ○

      added the optional property code to the response with the 404 status

      response-optional-property-added

    • ○

      added the optional property code to the response with the 422 status

      response-optional-property-added

    • ○

      added the optional property request_id to the response with the 401 status

      response-optional-property-added

    • ○

      added the optional property request_id to the response with the 403 status

      response-optional-property-added

    • ○

      added the optional property request_id to the response with the 404 status

      response-optional-property-added

    • ○

      added the optional property request_id to the response with the 422 status

      response-optional-property-added