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Support

Create support ticket

Use this BillingServ API endpoint to create support ticket. Review the response for the operation result or validation errors.

post/ticket/create

Request body

subjectstring required

Ticket subject. Letters, numbers, spaces, and basic punctuation only.

user_idinteger required

ID of the customer the ticket belongs to.

messagestring required

Initial ticket message. Standard rich text formatting is allowed; emojis and unsupported HTML tags are rejected.

support_departmentstring required

Support department the ticket is filed under. Required when departments are configured.

priority'low' | 'medium' | 'high' | 'emergency'
status'open' | 'pending' | 'close' | 'awaiting_reply'
assignee_byinteger

Staff user ID to assign the ticket to.

Response

OK

successboolean

Changes

Changed in 1 of the 6 revisions of this API.6

  • 6b9208b644566See the full diff
    • ○

      added the optional property code to the response with the 401 status

      response-optional-property-added

    • ○

      added the optional property code to the response with the 403 status

      response-optional-property-added

    • ○

      added the optional property code to the response with the 422 status

      response-optional-property-added

    • ○

      added the optional property request_id to the response with the 401 status

      response-optional-property-added

    • ○

      added the optional property request_id to the response with the 403 status

      response-optional-property-added

    • ○

      added the optional property request_id to the response with the 422 status

      response-optional-property-added