support

Reply on a support request.

post/support/{ref}/messages

Request

  • Base URL: https://api.agentisend.com
  • URL: https://api.agentisend.com/support/{ref}/messages
  • Auth: HTTP bearer

Path parameters

refstring required

Headers

Idempotency-Keystring

Makes this call safe to retry. Send the same key with the same body and the original response is replayed instead of the work happening twice. Keys are 1-256 characters and are remembered for 7 days. While the first attempt is still running, a second call with that key returns 409 idempotency_in_flight (Resend calls this concurrent_idempotent_requests); the same key with a different body returns 409 idempotency_payload_mismatch (Resend: invalid_idempotent_request). Resend-Idempotency-Key is accepted as the same header.

Resend-Idempotency-Keystring

Alias of Idempotency-Key. Idempotency-Key wins if both are sent.

Request body

messagestring required
attachment_idsstring[]

Response

Success

idstring uuid required
ticket_idstring uuid required
author_type'customer' | 'operator' | 'system' required
author_namestring required
visibility'public' | 'internal' | 'system' required
channel'form' | 'email' | 'mcp' | 'admin' required
body_textstring required
body_htmlstring nullable required
created_atstring date-time required

Changes

No recorded changes to this operation across all 1 revision of this API.