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webhook-event
case

Partner support case changed

Triggered every time a partner case is updated, including if commented on or if the status is changed. See the Webhooks guide for setup instructions, signature verification, and best practices.

Note that you will also receive a webhook response when you have created a new case or updated a case.

Events may not be delivered in the order they occurred. Use data.occurred_at to reconcile the order. See the Event Ordering guide for details.

{% admonition type="warning" %} As the Partner Support API is currently in beta, the information below may change. We will be adding in new types of cases, so please ensure that you handle additional undocumented types. {% /admonition %}

  • Event type: partner-support#case-changed
  • Profile level subscriptions: Not supported
  • Application level subscriptions: Supported
postWebhookpartner-support#case-changed

Headers

X-Signature-SHA256string

RSA-SHA256 signature of the request body, Base64 encoded. Verify this against the Wise public key to ensure the request is authentic and has not been tampered with.

X-Delivery-Idstring uuid

Unique identifier for this webhook delivery attempt.

X-Test-Notificationboolean

Present with the value true if this is a test notification sent to verify your callback URL during subscription setup.

Payload

OR

Example payload

{
  "schema_version": "4.0.0",
  "subscription_id": "017631af-326c-4a69-93f3-bd1ce987a743",
  "event_type": "partner-support#case-changed",
  "sent_at": "2023-06-23T09:45:36.123Z",
  "data": {
    "resource": {
      "type": "partner-support-case",
      "case_id": 136,
      "case_type": "GENERAL_ENQUIRY",
      "details": {
        "transfer_id": 12345678,
        "user_id": 12345678,
        "profile_id": 12345678
      },
      "status": "PENDING"
    },
    "type": "NEW_CASE",
    "occurred_at": "2023-06-23T09:45:34.789Z"
  }
}

Response

Return any 2xx status to acknowledge receipt of the event.

statusstring

Example response

{
  "status": "ok"
}

Changes