---
title: "Partner support case changed"
method: POST
path: "partner-support#case-changed"
tags: ["webhook-event", "case"]
---

# Partner support case changed

`POST partner-support#case-changed` (webhook)

Triggered every time a partner case is updated, including if commented on or if the status is changed.
See the [Webhooks guide](/guides/developer/webhooks) for setup instructions, signature verification, and best practices.

Note that you will also receive a webhook response when you have created a new case or updated a case.

Events may not be delivered in the order they occurred. Use `data.occurred_at` to reconcile the order.
See the [Event Ordering](/guides/developer/webhooks/event-ordering) guide for details.

{% admonition type="warning" %}
As the Partner Support API is currently in beta, the information below may change. We will be adding in new types of cases, so please ensure that you handle additional undocumented types.
{% /admonition %}

* Event type: `partner-support#case-changed`
* Profile level subscriptions: Not supported
* Application level subscriptions: Supported

## Headers

- `X-Signature-SHA256` string
- `X-Delivery-Id` string, uuid
- `X-Test-Notification` boolean

## Payload

- union
  - V40023
    - `schema_version` '4.0.0' — Version of the event schema. Determined by the `schema_version` on your [webhook subscription](/api-reference/webhook).
    - `subscription_id` string, uuid — ID of the webhook subscription that triggered this event
    - `event_type` string — Event type identifier
    - `sent_at` string, date-time — Timestamp when the event was sent
    - `data` object
      - `resource` object
        - `type` string — Type of resource for webhook. Will always be `partner-support-case`
        - `case_id` integer — ID of the partner case
        - `case_type` string — Type of the partner case. Value must be `GENERAL_ENQUIRY`. More case types will be added in the future.
        - `details` object
          - `transfer_id` integer, nullable — ID of the transfer that is associated with the partner case.
          - `user_id` integer — ID of the user account that is associated with the partner case.
          - `profile_id` integer — ID of the profile that is associated with the partner case.
        - `status` 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED' — Status of the case.
      - `type` 'STATUS_UPDATED' | 'NEW_COMMENT' | 'NEW_CASE' — The type of the webhook being sent.
      - `occurred_at` string, date-time — When the partner case update occurred.
  - V20022
    - `schema_version` '2.0.0' — Version of the event schema. Determined by the `schema_version` on your [webhook subscription](/api-reference/webhook).
    - `subscription_id` string, uuid — ID of the webhook subscription that triggered this event
    - `event_type` string — Event type identifier
    - `sent_at` string, date-time — Timestamp when the event was sent
    - `data` object
      - `resource` object
        - `type` string — Type of resource for webhook. Will always be `partner-support-case`
        - `case_id` integer — ID of the partner case
        - `case_type` string — Type of the partner case. Value must be `GENERAL_ENQUIRY`. More case types will be added in the future.
        - `details` object
          - `transfer_id` integer, nullable — ID of the transfer that is associated with the partner case.
          - `user_id` integer — ID of the user account that is associated with the partner case.
          - `profile_id` integer — ID of the profile that is associated with the partner case.
        - `status` 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED' — Status of the case.
      - `type` 'STATUS_UPDATED' | 'NEW_COMMENT' | 'NEW_CASE' — The type of the webhook being sent.
      - `occurred_at` string, date-time — When the partner case update occurred.

## Acknowledgement `200`

Return any `2xx` status to acknowledge receipt of the event.

- object
  - `status` string

---

[API](https://skmtc.dev/wise/apis/platform-api.md) · [All operations](https://skmtc.dev/wise/apis/platform-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/wise/platform-api/revisions/f3e7a0f6519a/schema)