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Accesskey5

Activeflow5

Agent11

AI46

Auth10

Billing12

Call24

Campaign14

Case12

Conference14

Contact17

Conversation11

Customer13

Email4

Extension8

Flow7

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Service Agent68

get/service_agents/agents/{id}Retrieve detailed information of a service agent
get/service_agents/agentsRetrieve a list of service agents
get/service_agents/aicallsList aicalls
post/service_agents/aicallsCreate an aicall
post/service_agents/aicalls/{id}/listenStart listening to the linked live call
get/service_agents/aimessagesList aimessages for an aicall
post/service_agents/aimessagesSend an aimessage
get/service_agents/calls/{id}Retrieve detailed information of a specific call
get/service_agents/callsRetrieve a list of calls for the given customer
get/service_agents/conversations/{id}/messagesGet list of conversation messages
post/service_agents/conversations/{id}/messagesSend a message to the conversation
post/service_agents/conversations/{id}/unassignUnassign the conversation
get/service_agents/conversations/{id}Get detailed conversation info
put/service_agents/conversations/{id}Update conversation info
get/service_agents/conversationsGet list of conversations
post/service_agents/contact_cases/{id}/closeClose the case
post/service_agents/contact_cases/{id}/assignAssign the case to an owner agent
post/service_agents/contact_cases/{id}/unassignUnassign the case
get/service_agents/contact_cases/{id}/notesList notes for a case
post/service_agents/contact_cases/{id}/notesCreate a note on a case
delete/service_agents/contact_cases/{id}/notes/{note_id}Delete a case note
get/service_agents/contact_cases/{id}Get detailed case info
put/service_agents/contact_cases/{id}Attach or detach a case's contact
get/service_agents/contact_casesGet list of contact cases
get/service_agents/customerGet customer details
get/service_agents/extensions/{id}Get extension details
get/service_agents/extensionsGet list of extensions
get/service_agents/files/{id}Get file details
delete/service_agents/files/{id}Delete a file
get/service_agents/files/{id}/fileDownload the service agent file
get/service_agents/filesGet list of files
post/service_agents/filesUpload a file
put/service_agents/me/addressesUpdate authenticated agent's addresses
put/service_agents/me/passwordUpdate authenticated agent's password
put/service_agents/me/statusUpdate authenticated agent's status
get/service_agents/meGet authenticated agent's details
put/service_agents/meUpdate authenticated agent's information
get/service_agents/wsEstablish a WebSocket connection
delete/service_agents/talk_chats/{id}/participants/{participant_id}Remove a participant from a talk chat
get/service_agents/talk_chats/{id}/participantsGet participants of a talk chat
post/service_agents/talk_chats/{id}/participantsAdd a participant to a talk chat
post/service_agents/talk_chats/{id}/joinJoin a talk chat
get/service_agents/talk_chats/{id}Get talk chat by ID
put/service_agents/talk_chats/{id}Update talk chat
delete/service_agents/talk_chats/{id}Delete talk chat
get/service_agents/talk_chatsGet list of talk chats
post/service_agents/talk_chatsCreate a new talk chat
get/service_agents/talk_channelsGet list of public talk channels
post/service_agents/talk_messages/{id}/reactionsAdd a reaction to a talk message
get/service_agents/talk_messages/{id}Get talk message by ID
delete/service_agents/talk_messages/{id}Delete talk message
get/service_agents/talk_messagesGet list of talk messages for a specific chat
post/service_agents/talk_messagesCreate a new talk message
delete/service_agents/contacts/{id}/tags/{tag_id}Remove tag from contact
post/service_agents/contacts/{id}/tagsAdd tag to contact
get/service_agents/contacts/{id}Get the contact
put/service_agents/contacts/{id}Update a contact
delete/service_agents/contacts/{id}Delete the contact
get/service_agents/contacts/lookupLookup contact
get/service_agents/contactsList contacts
post/service_agents/contactsCreate a new contact
get/service_agents/tags/{id}Retrieve detailed information of a tag
get/service_agents/tagsRetrieve a list of tags
get/service_agents/contact_interactionsList interactions
get/service_agents/contact_peer_eventsList peer_events (raw, unfiltered)
get/service_agents/transcribesList transcribes
post/service_agents/transcribesStart a transcribe
get/service_agents/transcriptsList transcript lines

ServiceAgent9

Speaking7

Storage10

Tag5

Team6

Timeline8

Transcribe6

Transfer1

Trunk5

Webchat15

Websocket1

Service Agent

Changes to Create a note on a case

post/service_agents/contact_cases/{id}/notes

Jul 29, 20267d2251a14771 Revision changes
- info
  endpoint added