Read AI escalation rules, working hours and knowledge-gap behavior

Read current guest-facing handoff policy: enabled, knowledgeGapBehavior, workingHours, intent rules, IDs, required fields, priority and property scope. This is configuration, not conversation handoff history or a saved policy version used for an old answer. get_conversation_answer_trace provides saved execution evidence; list_conversation_handoffs provides durable cases. Knowledge-gap enforcement also depends on server rollout gates; configuration alone does not prove the runtime executed a handoff. Read policyVersion before editing. This is separate from Support Copilot and the managed Business Agent. Required permission: ai_settings:read. Connected business only.