VEverdun
analytics

Get Escalation

One escalation by alarm id, for deep links (Site Summary cards, Incident Data rows) that may point outside the current window or filters. Same scope and visibility as the list: 403 out of scope, 404 unknown, hidden or not an escalation.

get/analytics/escalations/{event_id}

Request

  • Base URL
    https://api.verdun.ai (the document declares no server; this is the origin it was published from)
  • URL
    https://api.verdun.ai/analytics/escalations/{event_id}
  • Auth
    HTTP bearer

Path parameters

event_idstring uuid required

Response

Successful Response

event_idstring uuid required

The alarm.

incident_typestring nullable

AI incident class, when known.

kind'voice_down' | 'dispatch' required

Escalate - Voice Down or Escalate - Dispatch.

escalated_by'agent' | 'operator' required

Who owns the escalation (the operator's when both acted).

agent_voice_downboolean required

The AI agent also played a deterrent on this alarm.

operatorstring nullable

The escalating operator, projected like actor_name; null for agent-only rows.

t0string date-time required

When the alarm entered the operator queue (shared queue clock); event creation is the fallback when queue visibility is unknown.

state'open' | 'closed' | 'expired' required

Open, closed out, or expired without a close-out.

poster_urlstring nullable

Blind presign of the alert snapshot; the image may 404.

Changes

No recorded changes to this operation across all 2 revisions of this API.