Call Analysis

List coaching items

Events needing rep coaching — incorrect answers, unnecessary deferrals, and unguarded responses (rep answered without knowledge base backing). Feed these to your coaching workflows.

get/call-analysis/coaching-queue

Request

Base URL
https://caspr-copilot-prod.usepeppr.ai/api
Auth
HTTP bearer

Query parameters

limitinteger

Response

List of coaching events

idstring uuid required

call_analysis_idstring uuid required

start_timestamp_msnumber required

end_timestamp_msnumber required

spoken_textstring required

rewritten_questionstring required

rag_queriesstring[] nullable

reasonstring nullable

knowledge_category'product_technical' | 'business_sales' nullable

responsestring nullable

knowledge_existsboolean required

knowledge_confidencenumber nullable

classification'correct' | 'incorrect' | 'knowledge_gap' | 'deferred' | 'unguarded' required

correct — response aligns with knowledge base
incorrect — response contradicts knowledge base
knowledge_gap — no relevant content in KB
deferred — rep deferred or didn't respond
unguarded — rep answered without KB backing

commentsstring nullable

AI-generated coaching feedback

was_surfacedboolean required

Whether Caspr showed this question to the rep live

thread_idstring uuid nullable

answer_source'qa_cards' | 'knowledge_base' nullable

surfaced_answerstring nullable

created_atstring date-time required

updated_atstring date-time required

Example response

[
  {
    "rewritten_question": "What is the data retention policy?"
  }
]

Changes

No recorded changes to this operation across all 1 revision of this API.