Analytics and logs

Get response times

Get average and median resolution time and human response time after transfer.

get/orgs/analytics/response-times

Request

  • Base URL: https://api.useinvent.com
  • URL: https://api.useinvent.com/orgs/analytics/response-times
  • Auth: HTTP bearer

Query parameters

from_datestring date-time nullable

Start of the range (ISO 8601 date). Omit for all time.

to_datestring date-time nullable

End of the range (ISO 8601 date). Omit for up to now.

Response

avg_resolution_secondsnumber nullable required
median_resolution_secondsnumber nullable required
p90_resolution_secondsnumber nullable required
total_resolvednumber required
avg_human_response_secondsnumber nullable required
median_human_response_secondsnumber nullable required
p90_human_response_secondsnumber nullable required
total_transfersnumber required
unanswered_transfersnumber required

Changes

No recorded changes to this operation across all 1 revision of this API.