Analytics and logs

Get conversations analytics

Everything the Conversations analytics view renders, in one call: KPIs, the handoff flow, per-channel volume, message split, resolution and CSAT trends, and the takeover-time distribution. The channel filter applies to conversation and message volume; outcome metrics (resolution, handoffs, CSAT) are not channel-segmented.

get/orgs/analytics/conversations

Request

  • Base URL: https://api.useinvent.com
  • URL: https://api.useinvent.com/orgs/analytics/conversations
  • Auth: HTTP bearer

Query parameters

from_datestring date-time nullable
to_datestring date-time nullable
interval'hour' | 'day' | 'week' | 'month' | 'year'
timezonestring

IANA timezone identifier (e.g. America/New_York)

assistant_idstring
channel_id'internal' | 'org' | 'agent' | 'custom' | 'whatsapp_bot' | 'messenger_bot' | 'instagram_dm' | 'tiktok_dm' | 'telegram_bot' | 'slack_bot' | 'teams_bot' | 'gmail' | 'outlook' | 'twilio' | 'telnyx' | 'email' | 'smpp'

The channel type

member_idstring

Response

Conversations analytics for the specified organization.

Changes

No recorded changes to this operation across all 1 revision of this API.