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ticketing
ticket

Create a ticket

post/ticketing/{connection_id}/ticket

Path parameters

connection_idstring required

ID of the connection

Query parameters

fieldsstring[]

Fields to return

rawstring

Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar

Request body

idstring
created_atstring date-time
updated_atstring date-time
customer_idstring
subjectstring
descriptionstring
status'ACTIVE' | 'CLOSED'
closed_atstring date-time
prioritystring
category_idstring
sourcestring
source_refstring
tagsstring[]
user_idstring
urlstring
attachment_idsstring[]

Array of attachment IDs retrieved from StorageFile.Get endpoint

due_atstring date-time
rawobject

Response

Successful

idstring
created_atstring date-time
updated_atstring date-time
customer_idstring
subjectstring
descriptionstring
status'ACTIVE' | 'CLOSED'
closed_atstring date-time
prioritystring
category_idstring
sourcestring
source_refstring
tagsstring[]
user_idstring
urlstring
attachment_idsstring[]

Array of attachment IDs retrieved from StorageFile.Get endpoint

due_atstring date-time
rawobject

Changes

Changed in 1 of the 25 revisions of this API.3

  • 8f24376685673See the full diff
    • ○

      added the new optional request property

      new-optional-request-property

    • ○

      added the enum value attachment_ids to the property items/ of the query request parameter fields

      request-parameter-property-enum-value-added

    • ○

      added the optional property to the response with the status

      response-optional-property-added