ticketing
ticket

Update a ticket

Changed on
put/ticketing/{connection_id}/ticket/{id}

Request

  • Base URL: https://api.unified.to
  • URL: https://api.unified.to/ticketing/{connection_id}/ticket/{id}
  • Auth: API key in header authorization

Path parameters

connection_idstring required

ID of the connection

idstring required

ID of the Ticket

Query parameters

fieldsstring[]

Fields to return

rawstring

Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar

Request body

idstring
created_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

updated_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

customer_idstring
subjectstring

short description of the ticket

descriptionstring

Full description of ticket issue

status'ACTIVE' | 'CLOSED'
closed_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

prioritystring
category_idstring

(reference to AccountingCategory)

sourcestring

Channel where ticket was originally submitted

source_refstring

Reference to source-specific object

tagsstring[]
user_idstring

(reference to HrisEmployee)

urlstring
attachment_idsstring[]

Array of attachment IDs retrieved from StorageFile.Get endpoint

due_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

rawobject

Response

Successful

idstring
created_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

updated_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

customer_idstring
subjectstring

short description of the ticket

descriptionstring

Full description of ticket issue

status'ACTIVE' | 'CLOSED'
closed_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

prioritystring
category_idstring

(reference to AccountingCategory)

sourcestring

Channel where ticket was originally submitted

source_refstring

Reference to source-specific object

tagsstring[]
user_idstring

(reference to HrisEmployee)

urlstring
attachment_idsstring[]

Array of attachment IDs retrieved from StorageFile.Get endpoint

due_atstring date-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

rawobject

Changes

  • 39502239a975Revision changes
    • info

      added the new optional request property

    • info

      added the enum value metadata to the property items/ of the query request parameter fields

    • info

      added the optional property to the response with the status

  • 8f2437668567Revision changes
    • info

      added the new optional request property

    • info

      added the enum value attachment_ids to the property items/ of the query request parameter fields

    • info

      added the optional property to the response with the status