TRtrustap
Transaction Issues

Submit an order issue for this transaction

Changed on

An order issue is submitted for problems with transactions after payment confirmation and before the order has been shipped or handover has been confirmed. After that a complaint should be submitted instead.

post/v2/transactions/{transaction_id}/submit_order_issue

Request

Path parameters

transaction_idstring required

Headers

Trustap-Userstring

Required in client flows, where you make API calls on behalf of another Trustap user.

Request body

category'item_not_received' | 'other'
descriptionstring required

Example request

{
  "category": "other"
}

Response

OK

client_idstring required
contains_shippingboolean
descriptionstring required
idstring type_id required
join_codestring
metadataobject

Arbitrary key-value string pairs for adding extra information to transactions.

payment_linkstring

URL to the actions page where the buyer can pay the deposit.

status'created' | 'joined' | 'rejected' | 'cancelled' | 'paid' | 'review_flagged' | 'payment_accepted' | 'complaint_submitted' | 'complaint_period_ended' | 'refunded' | 'tracked' | 'delivered' | 'funds_released' | 'claimed_by_buyer' | 'claimed_by_seller' required

Example response

{
  "buyer": {
    "id": "9097",
    "is_guest": false
  },
  "client_id": "1234",
  "deadlines": {
    "complaints": "2019-12-25T15:00:00Z"
  },
  "description": "Soccer ticket",
  "events": {
    "by_key": {
      "created": "2019-12-25T09:00:00Z",
      "delivered": "2019-12-25T16:00:00Z",
      "funds_released": "2019-12-25T17:00:00Z",
      "joined": "2019-12-25T10:00:00Z",
      "paid": "2019-12-25T11:00:00Z",
      "payment_accepted": "2019-12-25T12:00:00Z"
    },
    "by_time": []
  },
  "funds_release": {
    "refunds": [],
    "released_to_seller": false
  },
  "id": "tx_21066",
  "pricing": {
    "amount": 1000,
    "amount_extra": 0,
    "currency": "eur",
    "fees": {
      "buyer": 110,
      "buyer_client": 10,
      "international_payment": 20,
      "seller": 0,
      "seller_client": 5
    }
  },
  "review": {
    "approved": true,
    "outcome_reason": "Not fraudulent."
  },
  "seller": {
    "id": "9790",
    "is_guest": false
  },
  "status": "funds_released"
}

Changes

  • ee7f9f13c513Revision changes
    • info

      added the optional property to the response with the status

  • 7cd924622f3aRevision changes
    • info

      removed the buyer_handover_confirmed enum value from the response property for the response status

    • info

      removed the seller_handover_confirmed enum value from the response property for the response status