TRtrustap
Transaction Issues

Submit a complaint for this transaction

Changed on

A complaint is submitted for problems with transactions after the order has been shipped or handover has been confirmed. Before that an order issue should be submitted instead.

post/v2/transactions/{transaction_id}/submit_complaint

Request

Path parameters

transaction_idstring required

Headers

Trustap-Userstring

Required in client flows, where you make API calls on behalf of another Trustap user.

Request body

category'item_not_received' | 'item_not_as_described' | 'other'
descriptionstring required

Example request

{
  "category": "other"
}

Response

OK

client_idstring required
contains_shippingboolean
descriptionstring required
idstring type_id required
join_codestring
metadataobject

Arbitrary key-value string pairs for adding extra information to transactions.

payment_linkstring

URL to the actions page where the buyer can pay the deposit.

status'created' | 'joined' | 'rejected' | 'cancelled' | 'paid' | 'review_flagged' | 'payment_accepted' | 'complaint_submitted' | 'complaint_period_ended' | 'refunded' | 'tracked' | 'delivered' | 'funds_released' | 'claimed_by_buyer' | 'claimed_by_seller' required

Example response

{
  "buyer": {
    "id": "9097",
    "is_guest": false
  },
  "client_id": "1234",
  "deadlines": {
    "complaints": "2019-12-25T15:00:00Z"
  },
  "description": "Soccer ticket",
  "events": {
    "by_key": {
      "created": "2019-12-25T09:00:00Z",
      "delivered": "2019-12-25T16:00:00Z",
      "funds_released": "2019-12-25T17:00:00Z",
      "joined": "2019-12-25T10:00:00Z",
      "paid": "2019-12-25T11:00:00Z",
      "payment_accepted": "2019-12-25T12:00:00Z"
    },
    "by_time": []
  },
  "funds_release": {
    "refunds": [],
    "released_to_seller": false
  },
  "id": "tx_21066",
  "pricing": {
    "amount": 1000,
    "amount_extra": 0,
    "currency": "eur",
    "fees": {
      "buyer": 110,
      "buyer_client": 10,
      "international_payment": 20,
      "seller": 0,
      "seller_client": 5
    }
  },
  "review": {
    "approved": true,
    "outcome_reason": "Not fraudulent."
  },
  "seller": {
    "id": "9790",
    "is_guest": false
  },
  "status": "funds_released"
}

Changes

  • ee7f9f13c513Revision changes
    • info

      added the optional property to the response with the status

  • 7cd924622f3aRevision changes
    • info

      removed the buyer_handover_confirmed enum value from the response property for the response status

    • info

      removed the seller_handover_confirmed enum value from the response property for the response status