TItidio
Tickets

Reply to a ticket

This endpoint allows you to add a reply message to an existing ticket, based on its unique ID. This can be either a message from an operator or from a contact (user).

post/tickets/{ticketId}/reply

Request

  • Base URL
    https://api.tidio.com
  • URL
    https://api.tidio.com/tickets/{ticketId}/reply
  • Auth
    API key in header X-Tidio-Openapi-Client-Id and API key in header X-Tidio-Openapi-Client-Secret

Path parameters

ticketIdinteger required

Ticket ID

Example:10000

Request body

author_type'contact' | 'operator' required

Who replied

contentstring required

Message content

operator_idstring uuid

Operator id

message_type'public' | 'internal'

Determines visibility of message

Example request

{
  "author_type": "operator"
}

Response

Entity was created and their id is returned

idstring

Example response

{
  "id": "01HAVMVKF90KH3EC0HK2T6QYP6"
}

Changes

No recorded changes to this operation across all 1 revision of this API.