Tickets

Update ticket

This API endpoint allows you to update a specific ticket identified by an ID.

This functionality can be used to update parameters such as status, priority or assignment.

patch/tickets/{ticketId}

Request

Base URL
https://api.tidio.com
URL
https://api.tidio.com/tickets/{ticketId}
Auth
API key in header X-Tidio-Openapi-Client-Id and API key in header X-Tidio-Openapi-Client-Secret

Path parameters

ticketIdinteger required

Ticket ID

Example:10000

Request body

status'open' | 'pending' | 'solved'

Ticket status

priority'low' | 'normal' | 'urgent'

Ticket priority

tag_idsinteger[]

Replaces the ticket's full tag set with the supplied IDs. Empty array removes all tags.

Example request

{
  "status": "open",
  "priority": "normal",
  "assigned": {
    "type": "operator",
    "id": "085c536d-1207-4dcd-b12a-bef31868c5c0"
  },
  "tag_ids": [
    1,
    2,
    3
  ],
  "custom_fields": [
    {
      "id": "01HF8N4A2B3C4D5E6F7G8H9J0K",
      "value": "Priority reason text"
    },
    {
      "id": "01HF8N4A2B3C4D5E6F7G8H9J0L",
      "value": null
    }
  ]
}

Response

Ticket has been updated correctly

Changes

No recorded changes to this operation across all 1 revision of this API.