Conversations

Get conversation by ID

Retrieve details of a specific conversation including transcript and analytics

get/conversation/{id}

Request

Base URL: https://api.telvana.com
URL: https://api.telvana.com/conversation/{id}
Auth: API key in header x-api-key

Path parameters

idstring required

Example:clx8y9z1a2b3c4d5e6f7g8h9i

Unique identifier for the conversation

Response

Conversation retrieved successfully

Example response

{
  "data": {
    "id": "clx8y9z1a2b3c4d5e6f7g8h9i",
    "dateInitiated": "2025-12-01T14:30:00.000Z",
    "agentId": "agent_abc123",
    "direction": "OUTBOUND",
    "tags": [
      "appointment_booked"
    ],
    "summary": "Successfully confirmed customer appointment for tomorrow at 2:00 PM. Customer was polite and confirmed availability.",
    "durationSeconds": 210,
    "cost": 125,
    "humanPhoneNumber": "+15551234567",
    "agentPhoneNumber": "+15559876543",
    "sentimentClassification": "POSITIVE",
    "transcript": "Agent: Hello, this is Sarah from Telvana calling to confirm your appointment tomorrow at 2:00 PM. Is this still convenient for you?\n\nCustomer: Yes, that works perfectly. Thank you for calling to confirm.\n\nAgent: Great! We look forward to seeing you tomorrow. Have a wonderful day!\n\nCustomer: Thank you, you too!",
    "recordingUrl": "https://s3.amazonaws.com/recordings/clx8y9z1a2b3c4d5e6f7g8h9i.wav"
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.