tickets
v3

Create a ticket

post/v3/tickets

Request

  • Base URL
    https://api.surveysparrow.com
  • URL
    https://api.surveysparrow.com/v3/tickets
  • Auth
    none declared

Request body multipart/form-data

requester_idnumber

Ticket requester's contact id

emailstring

Ticket requester's contact email

phonestring

Ticket requester's contact phone

mobilestring

Ticket requester's contact mobile

subjectstring required

Ticket subject

descriptionstring

Ticket description. Supports mentioning contacts using @email format.

attachmentsunknown
prioritynumber required

Ticket priority

statusnumber required

Ticket status

template_idnumber

Ticket template id

parent_ticket_idnumber

The ID of the parent ticket to which this ticket is related

child_ticket_idsnumber[]

An array of ticket IDs representing the child tickets associated with this ticket

sourcenumber

Ticket source

submission_idnumber

Response ID

nps_submission_idnumber

NPS Response ID

assignee_idnumber

Ticket agent's user id

team_idnumber

Ticket team's id

custom_fieldsProperties
update_on_submission_changeboolean

Update the existing ticket using the submission ID.

Example request

{
  "requester_id": 1,
  "email": "abc@ymail.com",
  "phone": "+ 123 23",
  "mobile": "+ 098 76",
  "subject": "Ticket subject 1",
  "description": "Ticket description 1",
  "priority": 2,
  "status": 3,
  "template_id": 12532,
  "parent_ticket_id": 12532,
  "source": 4,
  "submission_id": 5,
  "nps_submission_id": 6,
  "assignee_id": 7,
  "team_id": 8,
  "update_on_submission_change": true
}

Response

Successful

Changes

No operation changes recorded.