tickets
v3

Create tickets in batch

post/v3/tickets/batch

Request

  • Base URL
    https://api.surveysparrow.com
  • URL
    https://api.surveysparrow.com/v3/tickets/batch
  • Auth
    none declared

Request body

requester_idnumber

Ticket requester's contact id

emailstring

Ticket requester's contact email

phonestring

Ticket requester's contact phone

mobilestring

Ticket requester's contact mobile

subjectstring required

Ticket subject

descriptionstring

Ticket description

prioritynumber required

Ticket priority

statusnumber required

Ticket status

sourcenumber

Ticket source

submission_idnumber

Response ID

nps_submission_idnumber

NPS Response ID

assignee_idnumber

Ticket agent's user id

team_idnumber

Ticket team's id

custom_fieldsProperties

Example request

[
  {
    "requester_id": 1,
    "email": "abc@ymail.com",
    "phone": "+ 123 23",
    "mobile": "+ 098 76",
    "subject": "Ticket subject 1",
    "description": "Ticket description 1",
    "priority": 2,
    "status": 3,
    "source": 4,
    "submission_id": 5,
    "nps_submission_id": 6,
    "assignee_id": 7,
    "team_id": 8
  }
]

Response

Accepted

Changes

No operation changes recorded.