Messages

Rate an AI agent reply as the signed-in operator

Records how the signed-in operator rated one AI agent reply, on the same three faces the visitor rates replies with, and optionally why. Each operator holds one rating per message: rating again replaces theirs and leaves their colleagues' ratings alone. A comment explains an unhappy or neutral rating; leaving it out keeps the comment the operator already wrote, an empty string removes it, and a happy rating never keeps one. Operator ratings are team-only: no visitor read, visitor event or webhook carries them. Emits MESSAGE_UPDATED_EVENT to the dashboard.

post/api/messages/{messageId}/rating/operator

Request

  • Base URL: https://api.supovia.com
  • URL: https://api.supovia.com/api/messages/{messageId}/rating/operator
  • Auth: API key in header Authorization

Request body

rating'unhappy' | 'neutral' | 'happy' required
commentstring

What was wrong with the reply

Response

The message with its updated operator ratings

Changes

No recorded changes to this operation across all 1 revision of this API.