Conversations

Update a conversation

Two optional fields. status: active, resolved or archived; resolving or archiving hands the thread back to the AI, like the inbox. ai_paused: true takes the thread away from the AI as the account owner (the inbox Claim button, reopens a resolved thread); false hands it back (the inbox Transfer to AI). Resume is refused with 409 when the pause came from a solicitation pause, a fraud flag or a connected-account pause; those are lifted in the portal. status is applied first, then ai_paused. Requires the write scope.

patch/conversations/{id}

Request

  • Base URL: https://sumgenius.ai/api/v1
  • URL: https://sumgenius.ai/api/v1/conversations/{id}
  • Auth: one of:
    • API key in header X-SumGenius-Api-Key
    • HTTP bearer

Path parameters

idinteger required

Numeric id.

Request body

status'active' | 'resolved' | 'archived'

resolved or archived clears the assignment. pending and escalated are set by the system only.

ai_pausedboolean

true pauses the AI on this thread as the owner; false hands it back to the AI.

Response

OK

Changes

No recorded changes to this operation across all 1 revision of this API.