Conversations

Assign or unassign a conversation

Body {"assigned_to": <team member id>} to assign, {"assigned_to": null} to unassign. Moves pending or escalated to active and adds a system line to the transcript, exactly like the inbox. Requires the write scope.

post/conversations/{id}/assign

Request

  • Base URL: https://sumgenius.ai/api/v1
  • URL: https://sumgenius.ai/api/v1/conversations/{id}/assign
  • Auth: one of:
    • API key in header X-SumGenius-Api-Key
    • HTTP bearer

Path parameters

idinteger required

Numeric id.

Request body

assigned_tointeger nullable required

A team member id, or null to unassign.

Response

OK

Changes

No recorded changes to this operation across all 1 revision of this API.