Answer
Update answer parameter values
UpdateAnswer Updates parameter values for the specified answer within the chat. All form parameters must be included in the request; parameters can be identified by parameterId or externalId. Role-based restrictions apply: in Submitted status only the assignee can update, in Querying only the reporter, and Accepted answers cannot be updated. Available for authenticated chat participants with role-based restrictions per answer status.
put/public/v1/helpdesk/chats/{chatId}/answers/{id}
Request
- Base URL: https://api.platform.softwareone.com
- URL: https://api.platform.softwareone.com/public/v1/helpdesk/chats/{chatId}/answers/{id}
- Auth: none declared
Path parameters
chatIdstring required
The unique identifier of the chat
idstring required
The unique identifier of the answer
Request body
Example request
{
"chat": {
"attachments": [
{
"file": {
"filename": "report.pdf",
"size": 102400,
"contentType": "application/pdf"
}
}
]
},
"parameters": [
{
"id": "PDE-1234-5678-9012",
"externalId": "customer-name",
"error": {
"id": "E000001",
"message": "Required field is empty"
},
"groups": [
{
"displayOrder": 1
}
]
}
]
}Response
OK
Example response
{
"chat": {
"attachments": [
{
"file": {
"filename": "report.pdf",
"size": 102400,
"contentType": "application/pdf"
}
}
]
},
"parameters": [
{
"id": "PDE-1234-5678-9012",
"externalId": "customer-name",
"error": {
"id": "E000001",
"message": "Required field is empty"
},
"groups": [
{
"displayOrder": 1
}
]
}
]
}Changes
No recorded changes to this operation across all 1 revision of this API.