Answer

Retrieve an answer by ID

GetAnswer Retrieves a specific answer within the specified chat by its unique identifier. Supports RQL select parameter for field filtering to optimize response payload. Returns 404 if the answer does not exist, does not belong to the chat, or has been deleted. Available for authenticated chat participants.

get/public/v1/helpdesk/chats/{chatId}/answers/{id}

Request

  • Base URL: https://api.platform.softwareone.com
  • URL: https://api.platform.softwareone.com/public/v1/helpdesk/chats/{chatId}/answers/{id}
  • Auth: none declared

Path parameters

chatIdstring required

The unique identifier of the chat

idstring required

The unique identifier of the answer

Query parameters

selectstring

Optional RQL select statement to filter fields

Response

OK

idstring
namestring
iconstring nullable
revisioninteger
status'Draft' | 'Submitted' | 'Querying' | 'Accepted'

Defines the lifecycle status of an answer in the helpdesk system

isDeletedboolean

Indicates whether the answer has been soft-deleted

Example response

{
  "chat": {
    "attachments": [
      {
        "file": {
          "filename": "report.pdf",
          "size": 102400,
          "contentType": "application/pdf"
        }
      }
    ]
  },
  "parameters": [
    {
      "id": "PDE-1234-5678-9012",
      "externalId": "customer-name",
      "error": {
        "id": "E000001",
        "message": "Required field is empty"
      },
      "groups": [
        {
          "displayOrder": 1
        }
      ]
    }
  ]
}

Changes

No recorded changes to this operation across all 1 revision of this API.