Analytics

Agent performance

Changed on

Returns per-agent call performance metrics. Supports sorting and limiting results.

get/analytics/agent-performance

Request

  • Base URL
    https://api.smallest.ai/atoms/v1
  • URL
    https://api.smallest.ai/atoms/v1/analytics/agent-performance
  • Auth
    HTTP bearer

Query parameters

agentIdstring

Comma-separated agent IDs to filter results

campaignIdstring

Campaign ID to filter results

callTypestring

Type of call to filter (e.g. inbound, outbound)

dateFromstring date-time

Start of date range (ISO 8601)

dateTostring date-time

End of date range (ISO 8601)

sortBystring

Field to sort by (e.g. totalCalls, pickupRate, avgDuration)

sortOrder'asc' | 'desc'

Sort direction

limitinteger

Maximum number of agents to return

Response

Per-agent performance metrics

successboolean

Example response

{
  "success": true
}

Changes