Get analytics on a work order
Retrieves analytics on the specified work order. <br />Analytics are based on the following flags: • IVR. Tracks the proper Check-In/Out process and indicates whether the work order has both Check-In and Check-Out records and completes with a Check-Out. • SLA. Tracks estimated time of arrival (ETA) and indicates whether the work order met the original ETA. • FirstTimeCompletionFlag. Indicates whether the work order was completed on the first visit (the work order has only one Check-In and one Check-Out records within 24 hours). <br />Note: You can get analytics from any work order. However, the analytics are mostly relevant for the work orders in the Completed status, as these flags rest on the Check-In/Out information.
Request
- Base URLhttps://sb2api.servicechannel.com/v3
- AuthOAuth 2Authorization codehttps://sb2login.servicechannel.com/oauth/authorizeToken URLhttps://sb2login.servicechannel.com/oauth/token
- TypeScriptA function with typed inputs. Its response is checked against the schema.
Path parameters
Unique numeric identifier of the work order to get analytics from.
Response
Analytics on the specified work order are in the response.
Changes
No recorded changes to this operation across all 1 revision of this API.