WorkOrders

Get analytics on a work order

Retrieves analytics on the specified work order. <br />Analytics are based on the following flags:  • IVR. Tracks the proper Check-In/Out process and indicates whether the work order has both Check-In and Check-Out records and completes with a Check-Out.  • SLA. Tracks estimated time of arrival (ETA) and indicates whether the work order met the original ETA.  • FirstTimeCompletionFlag. Indicates whether the work order was completed on the first visit (the work order has only one Check-In and one Check-Out records within 24 hours). <br />Note: You can get analytics from any work order. However, the analytics are mostly relevant for the work orders in the Completed status, as these flags rest on the Check-In/Out information.

get/workorders/{workOrderId}/analytics

Request

Path parameters

workOrderIdinteger required

Unique numeric identifier of the work order to get analytics from.

Response

Analytics on the specified work order are in the response.

IVRboolean

Indicates whether the work order has both Check-In and Check-Out records and completes with a Check-Out. Possible values: true, false.

SLAboolean

Indicates whether the work order met the original ETA. Possible values: true, false, or null (if the Original ETA or CheckInTime is not populated in source data).

FirstTimeCompletionFlaginteger

Indicates whether the work order was completed on the first visit. Possible values: 1 - Yes, 0 - No.

Changes

No recorded changes to this operation across all 1 revision of this API.