serviceRequests

Create service request

Create a service request for an integration.

post/v1/service-requests/

Request

  • Base URL: https://api.propexo.com
  • URL: https://api.propexo.com/v1/service-requests/
  • Auth: HTTP bearer

Request body

employee_idstring

The Propexo unique identifier for the employee. Please note that due to a lack of proper unique IDs in Resman, multiple duplicate employees may exist for the same actual employee. You may use any one of those duplicate record IDs for this API call.

integration_idstring required
vendor_idstring

The Propexo unique identifier for the vendor

property_idstring

The Propexo unique identifier for the property

resident_idstring

The Propexo unique identifier for the resident

unit_idstring

The Propexo unique identifier for the unit

service_descriptionstring

A description of the service request

service_priority'High' | 'Low' | 'Med' | '24 hours' | 'Emergency'

The priority level associated with the service request

service_status'New' | 'InProgress' | 'Completed' | 'Deferred' | 'Closed'

The status associated with the service request

access_is_authorizedboolean

Whether or not the tenant has granted permission to enter the unit associated with the service request

service_detailsstring

Details about the service request

access_notesstring

Notes regarding access to the unit associated with the service request

date_duestring date-time

The due date associated with the service request

invoice_numberstring

The invoice or reference number that the vendor assigned to the service request

notesstring

Notes associated with the service request

service_request_category_idstring

The Propexo unique identifier for the service request category

service_request_priority_idstring

The Propexo unique identifier for the service request priority

service_request_location_idstring

The Propexo unique identifier for the service request location

service_request_problem_idstring

The Propexo unique identifier for the service request problem

due_datestring date-time

The due date associated with the service request

is_floatingboolean
scheduled_end_datestring date-time

The scheduled end date associated with the request. If provided, scheduled_start_date must be provided as well, and they must be the same day (Entrata restriction).

scheduled_start_datestring date-time

The scheduled start date associated with the request. If provided, scheduled_end_date must be provided as well, and they must be the same day (Entrata restriction).

phone_1string
lease_idstring

The Propexo unique identifier for the lease

date_createdstring date-time

The date the service request was created

status_raw'Assessment' | 'Call' | 'Canceled' | 'Completed' | 'Electrical' | 'Emergency' | 'HVAC' | 'In Progress' | 'Inspection' | 'On Hold' | 'Other' | 'Plumbing' | 'Request Reassignment' | 'Scheduled' | 'Service' | 'Web' | 'Work Completed'

The raw status associated with the service request

has_petsboolean

Whether there are pets associated with the unit

has_alarmboolean

Whether there is an alarm associated with the unit

completion_notesstring

Closing notes associated with the service request

date_scheduledstring date-time

The date the service request is scheduled

service_category'Electrical' | 'HVAC' | 'Other' | 'Plumbing' | 'Service'

The category of service request

date_completedstring date-time

The date the service request was completed

access_is_authorized_value'ENTER_AT_ANY_TIME' | 'BY_PERMISSION_ONLY' | 'CALL_FOR_ENTRY'

Type of permission needed to enter the unit. Possible values: "ENTER_AT_ANY_TIME" - Enter any time, "BY_PERMISSION_ONLY" - By permission only, "CALL_FOR_ENTRY" - Call for entry

service_request_status_idstring

The Propexo unique identifier for the service request status

vendor_notesstring

Vendor/technician notes associated with the service request

reported_bystring

The name of the person who reported this service request

Response

Successful response

job_idstring required

The ID of the job created to handle this operation

dataV1ServiceRequestsPostOutputData required

Changes

No recorded changes to this operation across all 1 revision of this API.