threads

Create thread

Create a new thread for your workspace. Authentication is required. The "text" can be HTML formatted for things like line breaks, lists, formatting and headings.

post/threads

Request

  • Base URL: https://productlane.com/api/v1
  • URL: https://productlane.com/api/v1/threads
  • Auth: HTTP bearer

Request body

titlestring
textstring required
painLevel'UNKNOWN' | 'LOW' | 'MEDIUM' | 'HIGH' required
state'NEW' | 'PROCESSED' | 'COMPLETED' | 'SNOOZED' | 'UNSNOOZED'

Processing status of the thread. Possible values: NEW, PROCESSED, COMPLETED, SNOOZED, UNSNOOZED. Note: this does not directly control which inbox tab the thread appears in - tab placement is determined by multiple factors including state, snooze timing, and workspace settings.

origin'INAPP' | 'PORTAL' | 'SUPPORT_PORTAL' | 'API' | 'SLACK' | 'SLACK_CONNECT' | 'INTERCOM' | 'INTERCOM_ATTACHMENT' | 'ZENDESK_ATTACHMENT' | 'ZENDESK' | 'FRONT_ATTACHMENT' | 'EMAIL' | 'ZAPIER' | 'HUBSPOT' | 'PLAIN' | 'CALENDAR' | 'WIDGET' | 'AI_CHAT' | 'UPVOTE' | 'LIVE_CHAT' | 'TEAMS' | 'LINEAR' | 'CUSTOM'
contactEmailstring email required
contactNamestring
assigneeIdstring

ID of the workspace member to assign this thread to

projectIdstring
issueIdstring
companyIdstring
createdAtstring date-time
updatedAtstring date-time

Response

Successful response

idstring required
createdAtstring date-time required
updatedAtstring date-time required
isDeletedboolean required
isReadboolean required
lastInboundMessageAtstring date-time nullable required
lastOutboundMessageAtstring date-time nullable required
lastStateChangeAtstring date-time nullable required
textstring required
painLevel'UNKNOWN' | 'LOW' | 'MEDIUM' | 'HIGH' required
state'NEW' | 'PROCESSED' | 'COMPLETED' | 'SNOOZED' | 'UNSNOOZED' required
origin'INAPP' | 'PORTAL' | 'SUPPORT_PORTAL' | 'API' | 'SLACK' | 'SLACK_CONNECT' | 'INTERCOM' | 'INTERCOM_ATTACHMENT' | 'ZENDESK_ATTACHMENT' | 'ZENDESK' | 'FRONT_ATTACHMENT' | 'EMAIL' | 'ZAPIER' | 'HUBSPOT' | 'PLAIN' | 'CALENDAR' | 'WIDGET' | 'AI_CHAT' | 'UPVOTE' | 'LIVE_CHAT' | 'TEAMS' | 'LINEAR' | 'CUSTOM' required
titlestring nullable required
snoozedUntilstring date-time nullable required
workspaceIdstring required
contactIdstring nullable required
companyIdstring nullable required
reporterIdstring nullable required
assigneeIdstring nullable required
recordingIdstring nullable required
videoIdstring nullable required
slackChannelIdstring nullable required
linearAttachmentIdstring nullable required
intercomIdstring nullable required
frontIdstring nullable required
zendeskIdstring nullable required
hubspotIdstring nullable required
plainIdstring nullable required
productboardIdstring nullable required
slackReplyIdstring nullable required
uniqueIdstring nullable required

Changes

No recorded changes to this operation across all 1 revision of this API.