threads

Update thread

Update thread by ID. Authentication is required.

patch/threads/{id}

Request

  • Base URL: https://productlane.com/api/v1
  • URL: https://productlane.com/api/v1/threads/{id}
  • Auth: HTTP bearer

Path parameters

idstring required

Request body

textstring
titlestring
painLevel'UNKNOWN' | 'LOW' | 'MEDIUM' | 'HIGH'
assigneeIdstring nullable

ID of the workspace member to assign this thread to. Set to null to unassign.

projectIdstring
state'NEW' | 'PROCESSED' | 'COMPLETED' | 'SNOOZED' | 'UNSNOOZED'

Processing status of the thread. Possible values: NEW, PROCESSED, COMPLETED, SNOOZED, UNSNOOZED. Note: this does not directly control which inbox tab the thread appears in - tab placement is determined by multiple factors including state, snooze timing, and workspace settings.

contactIdstring
companyIdstring
tagIdsstring[]
updatedAtstring date-time

Response

Successful response

idstring required
createdAtstring date-time required
updatedAtstring date-time required
isDeletedboolean required
isReadboolean required
lastInboundMessageAtstring date-time nullable required
lastOutboundMessageAtstring date-time nullable required
lastStateChangeAtstring date-time nullable required
textstring required
painLevel'UNKNOWN' | 'LOW' | 'MEDIUM' | 'HIGH' required
state'NEW' | 'PROCESSED' | 'COMPLETED' | 'SNOOZED' | 'UNSNOOZED' required
origin'INAPP' | 'PORTAL' | 'SUPPORT_PORTAL' | 'API' | 'SLACK' | 'SLACK_CONNECT' | 'INTERCOM' | 'INTERCOM_ATTACHMENT' | 'ZENDESK_ATTACHMENT' | 'ZENDESK' | 'FRONT_ATTACHMENT' | 'EMAIL' | 'ZAPIER' | 'HUBSPOT' | 'PLAIN' | 'CALENDAR' | 'WIDGET' | 'AI_CHAT' | 'UPVOTE' | 'LIVE_CHAT' | 'TEAMS' | 'LINEAR' | 'CUSTOM' required
titlestring nullable required
snoozedUntilstring date-time nullable required
workspaceIdstring required
contactIdstring nullable required
companyIdstring nullable required
reporterIdstring nullable required
assigneeIdstring nullable required
recordingIdstring nullable required
videoIdstring nullable required
slackChannelIdstring nullable required
linearAttachmentIdstring nullable required
intercomIdstring nullable required
frontIdstring nullable required
zendeskIdstring nullable required
hubspotIdstring nullable required
plainIdstring nullable required
productboardIdstring nullable required
slackReplyIdstring nullable required
uniqueIdstring nullable required

Changes

No recorded changes to this operation across all 1 revision of this API.