ticket_numberinteger required
channel_source'widget' | 'email' | 'slack' | 'teams' | 'github' required
- widget - Widget
- email - Email
- slack - Slack
- teams - Microsoft Teams
- github - GitHub
distinct_idstring required
status'new' | 'open' | 'pending' | 'on_hold' | 'resolved'
- new - New
- open - Open
- pending - Pending
- on_hold - On hold
- resolved - Resolved
identity_verifiedboolean nullable required
Trust signal indicating whether the ticket's claimed identity was attested by the server (widget HMAC, SPF-authenticated email, or a signature-validated platform webhook). True when verified, false when assessed but not attested, null when unknown (e.g. created before this signal existed).
escalation_reasonstring nullable
ai_triageunknown required
created_atstring date-time required
updated_atstring date-time required
message_countinteger required
last_message_atstring date-time nullable required
last_message_textstring nullable required
unread_team_countinteger required
unread_customer_countinteger required
session_idstring nullable required
sla_due_atstring date-time nullable
SLA deadline set via workflows. Null means no SLA.
snoozed_untilstring date-time nullable
slack_channel_idstring nullable required
slack_thread_tsstring nullable required
slack_team_idstring nullable required
email_subjectstring nullable required
email_fromstring email nullable required
email_tostring nullable required
cc_participantsunknown required
github_repostring nullable required
github_issue_numberinteger nullable required
zendesk_ticket_idinteger nullable required
organization_idstring nullable required
Customer's PostHog organization group key, resolved at ticket creation. Null when unknown.
organization_id_sourcestring nullable required
How organization_id was resolved: 'person' (from the requester's identity) or 'slack_channel_account' (inferred from the customer analytics account linked to the ticket's Slack channel). Null when organization_id is unset.
user_access_levelstring nullable required
The effective access level the user has for this object