support

Start help conversations

Start, or resume, the signed-in member's Point11 Help conversation: the in-app guide that answers how-to and where-is questions about Point11, reads the member's own account status as they could, and routes them through the dashboard. Returns the chat conversation and its messages so far. A member keeps one conversation a day and moves to a new one when it can no longer go on; naming the conversation they are leaving (replacesConversationId, as when it reached its limit) starts that new one. Needs a signed-in user: API keys are refused.

post/api/v1/support/help-conversations/start

Request

  • Base URL: https://point11.ai
  • URL: https://point11.ai/api/v1/support/help-conversations/start
  • Auth: OAuth 2 (authorization code, authorization URL https://auth.point11.ai/oauth2/authorize, token URL https://auth.point11.ai/oauth2/token)

Headers

Point11-Organizationstring uuid

Organization to act in. Required for OAuth bearers; an API key acts in the organization that owns it.

Idempotency-Keystring uuid required

UUID naming this intent. Retry with the same key; reuse for other input is 409.

Request body

replacesConversationIdstring uuid

Response

Success.

conversationIdstring uuid required
deploymentIdstring required
pathnamestring required

Changes

No recorded changes to this operation across all 1 revision of this API.