Ask the assistant: a situation in plain words → a guide, form pack, form or document (10 a minute; nothing stored)

Body: the conversation so far, oldest first, the last message the person's. At most 12 messages of 1,000 characters. The answer may carry ONE follow-up question (at most 3 per conversation). Every pick is a real id: url opens it (/guide/:slug, /packs/:id, /fill/:id, /documents/:id). When nothing fits, is_unlisted is true and official names the agency's own site (is_verified false = the address was not confirmed to load). Before any text reaches the configured AI provider, ID numbers, phone numbers, emails, links, dates and introduced names are replaced with [number], [phone], [email], [link], [date], [name]; with no provider configured the answer comes from local ranking (provider: "local").