ticketing/attachments

Create Attachments

Changed on

Create Attachments in any supported Ticketing software

post/ticketing/attachments

Request

  • Base URL
    https://api.panora.dev
  • URL
    https://api.panora.dev/ticketing/attachments
  • Auth
    API key in header x-api-key

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Request body

file_namestring nullable required

The file name of the attachment

file_urlstring nullable required

The file url of the attachment

uploaderstring nullable required

The uploader's UUID of the attachment

ticket_idstring nullable

The UUID of the ticket the attachment is tied to

comment_idstring nullable

The UUID of the comment the attachment is tied to

field_mappingsobject nullable

The custom field mappings of the attachment between the remote 3rd party & Panora

Example request

{
  "file_name": "features_planning.pdf",
  "file_url": "https://example.com/features_planning.pdf",
  "uploader": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "comment_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "field_mappings": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  }
}

Response

file_namestring nullable required

The file name of the attachment

file_urlstring nullable required

The file url of the attachment

uploaderstring nullable required

The uploader's UUID of the attachment

ticket_idstring nullable

The UUID of the ticket the attachment is tied to

comment_idstring nullable

The UUID of the comment the attachment is tied to

field_mappingsobject nullable

The custom field mappings of the attachment between the remote 3rd party & Panora

idstring nullable

The UUID of the attachment

remote_idstring nullable

The id of the attachment in the context of the 3rd Party

remote_dataobject nullable

The remote data of the attachment in the context of the 3rd Party

created_atstring date-time nullable

The created date of the object

modified_atstring date-time nullable

The modified date of the object

Example response

{
  "file_name": "features_planning.pdf",
  "file_url": "https://example.com/features_planning.pdf",
  "uploader": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "comment_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "field_mappings": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "remote_id": "id_1",
  "remote_data": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "created_at": "2024-10-01T12:00:00Z",
  "modified_at": "2024-10-01T12:00:00Z"
}

Changes

  • ca0fa45ebd05Revision changes
    • info

      the request property became optional

  • ca213ae36b7fRevision changes
    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became optional for the status

    • breaking

      the response property became optional for the status

    • breaking

      the response property became optional for the status

    • breaking

      the response property became optional for the status

    • breaking

      the response's property type changed from object to string, and format from no format to date-time for status

    • breaking

      the response's property type changed from object to string, and format from no format to date-time for status

    • info

      the endpoint scheme security bearer was removed from the API

    • info

      the request property became nullable

    • info

      the request property became nullable

    • info

      the request property became nullable

    • info

      the request property became nullable

    • info

      the request property became nullable

    • info

      the request property became nullable