accounting/accounts3

accounting/addresses2

accounting/attachments3

accounting/balancesheets2

accounting/cashflowstatements2

accounting/companyinfos2

accounting/contacts3

accounting/creditnotes2

accounting/expenses3

accounting/incomestatements2

accounting/invoices3

accounting/items2

accounting/journalentries3

accounting/payments3

accounting/phonenumbers2

accounting/purchaseorders3

accounting/taxrates2

accounting/trackingcategories2

accounting/transactions2

accounting/vendorcredits2

auth1

connections1

crm/companies3

crm/contacts3

crm/deals3

crm/engagements3

crm/notes3

crm/stages2

crm/tasks3

crm/users2

ecommerce/customers2

ecommerce/fulfillments2

ecommerce/orders3

ecommerce/products3

events1

fieldMappings6

filestorage/files3

filestorage/folders3

filestorage/groups2

filestorage/users2

linkedUsers5

marketingautomation/actions3

marketingautomation/automations3

marketingautomation/campaigns3

marketingautomation/contacts3

marketingautomation/emails2

marketingautomation/events2

marketingautomation/lists3

marketingautomation/messages2

marketingautomation/templates3

marketingautomation/users2

passthrough2

projects2

sync4

ticketing/accounts2

ticketing/attachments3

ticketing/collections2

ticketing/comments3

ticketing/contacts2

ticketing/tags2

ticketing/teams2

ticketing/tickets3

ticketing/users2

webhooks5

ticketing/attachments

Retrieve Attachments

Changed on Aug 5, 2024

Retrieve Attachments from any connected Ticketing software

get/ticketing/attachments/{id}

Request

Base URL
https://api.panora.dev
URL
https://api.panora.dev/ticketing/attachments/{id}
Auth
API key in header x-api-key

Path parameters

idstring required

id of the attachment you want to retrive.

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Response

file_namestring nullable required

The file name of the attachment

file_urlstring nullable required

The file url of the attachment

uploaderstring nullable required

The uploader's UUID of the attachment

ticket_idstring nullable

The UUID of the ticket the attachment is tied to

comment_idstring nullable

The UUID of the comment the attachment is tied to

field_mappingsobject nullable

The custom field mappings of the attachment between the remote 3rd party & Panora

idstring nullable

The UUID of the attachment

remote_idstring nullable

The id of the attachment in the context of the 3rd Party

remote_dataobject nullable

The remote data of the attachment in the context of the 3rd Party

created_atstring date-time nullable

The created date of the object

modified_atstring date-time nullable

The modified date of the object

Example response

{
  "file_name": "features_planning.pdf",
  "file_url": "https://example.com/features_planning.pdf",
  "uploader": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "comment_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "field_mappings": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "remote_id": "id_1",
  "remote_data": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "created_at": "2024-10-01T12:00:00Z",
  "modified_at": "2024-10-01T12:00:00Z"
}

Changes

Aug 5, 2024ca213ae36b7f Revision changes
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became nullable for the status
- breaking
  the response property became optional for the status
- breaking
  the response property became optional for the status
- breaking
  the response property became optional for the status
- breaking
  the response property became optional for the status
- breaking
  the response's property type changed from object to string, and format from no format to date-time for status
- breaking
  the response's property type changed from object to string, and format from no format to date-time for status
- info
  the endpoint scheme security bearer was removed from the API
Aug 5, 2024167edd5346ec Revision changes
- breaking
  the response's property type changed from string to object, and format from date-time to no format for status
- breaking
  the response's property type changed from string to object, and format from date-time to no format for status
- info
  the endpoint scheme security bearer was added to the API
- info
  the response property became required for the status
- info
  the response property became required for the status
- info
  the response property became required for the status
- info
  the response property became required for the status

Operation history (4 revisions)