SupportTicket

Get a support ticket

Returns a single ticket with its full message thread. Messages are ordered chronologically. Marks all support messages as read for the requesting user.

get/support/tickets/{id}

Request

  • Base URL: https://api.palisade.email
  • URL: https://api.palisade.email/support/tickets/{id}
  • Auth: one of:
    • HTTP bearer
    • HTTP basic

Path parameters

idstring uuid required

Headers

Palisade-Version'2025-04-30' | 'unstable' required

Response

Success

idstring uuid required
ticket_idstring nullable required
subjectstring required
status'open' | 'pending_customer' | 'pending_support' | 'resolved' | 'closed' required
priority'low' | 'normal' | 'high' | 'urgent' | 'critical' required
hostname_idstring nullable required
hostname_urlstring nullable required
created_atstring date-time required
updated_atstring date-time required
resolved_atstring date-time nullable required
organization_namestring nullable

Changes

No recorded changes to this operation across all 1 revision of this API.