Conversations

Update Conversation

Update Conversation Attributes

patch/v1/workspaces/{workspace_id}/conversations/{conversation_id}

Request

  • Base URL: https://api.oxvo.com
  • URL: https://api.oxvo.com/v1/workspaces/{workspace_id}/conversations/{conversation_id}
  • Auth: one of:
    • API key in header api_access_token
    • API key in header api_access_token

Request body

priority'urgent' | 'high' | 'medium' | 'low' | 'none'

The priority of the conversation

sla_policy_idnumber

The ID of the SLA policy (Available only in Enterprise edition)

Example request

{
  "priority": "high",
  "sla_policy_id": 1
}

Response

Success

idnumber

ID of the conversation

account_idnumber

Account Id

uuidstring

UUID of the conversation

additional_attributesobject

The object containing additional attributes related to the conversation

agent_last_seen_atnumber

The last activity at of the agent

assignee_last_seen_atnumber

The last activity at of the assignee

can_replyboolean

Whether the conversation can be replied to

contact_last_seen_atnumber

The last activity at of the contact

custom_attributesobject

The object to save custom attributes for conversation, accepts custom attributes key and value

inbox_idnumber

ID of the inbox

labelsstring[]

The labels of the conversation

mutedboolean

Whether the conversation is muted

snoozed_untilnumber nullable

The time at which the conversation will be unmuted

status'open' | 'resolved' | 'pending'

The status of the conversation

created_atnumber

The time at which conversation was created

updated_atnumber

The time at which conversation was updated

timestampnumber

The time at which conversation was created

first_reply_created_atnumber nullable

The time at which the first reply was created

unread_countnumber

The number of unread messages

last_activity_atnumber

The last activity at of the conversation

prioritystring nullable

The priority of the conversation

waiting_sincenumber nullable

The time at which the conversation was waiting

sla_policy_idnumber nullable

The ID of the SLA policy

applied_slaobject

The applied SLA

sla_eventsobject[]

Changes

No recorded changes to this operation across all 1 revision of this API.